Maximizing quality of your IT department

Quality Assurance

A common problem in IT departments lies in maintaining a high quality of work when the company undergoes an increase in the number of employees. I’ll demonstrate some lessons learned, based on companies we were helping.

Most of them had the same problems – they had not been maintaining their knowledge base, nor were they utilizing any well-written standards or procedures. In most cases, writing down simple checklists was sufficient to significantly improve their productivity and quality of work.

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